Global Technical Customer Service Manager - Filament

We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come.

Make the right choice and contribute to our GOOD FIBRATIONS!

For the area of Commercial Filament located in Lenzing, Austria, or Turkey, we invite Textile Technology experts to submit applications for the role as

Global Technical Customer Service Manager - Filament

Ref No: 3781

• You will act as a key technical contact for filament customers globally, providing technical support for filament customers in current and future applications.
• You will also provide technical support in product and application innovation processes, as well as quality management (QM) improvements, collaborating with technology, operations, logistics, QM, and technical customer service (TCS).
• You will execute the TCS part in claim/complaint management processes - performing, coordinating and communicating according to technical investigations.
• You will create and maintain technical documentation for filament processing, tools, and fabric samples to educate customers.
• You will carry out cooperation projects with institutes, machine or chemical producers to facilitate technical know-how generation and market growth.
• You will support Filament Sales and Business Development at the customer end and during exhibitions, seminars, and workshops.

• You hold a graduate-level degree in Textile Technology or a related field, bringing at least 10 years of experience in the textile industry.
• You have extensive knowledge and experience in textile processing, particularly in yarn treatments such as twisting, sizing, texturising, and warp-beaming.
• You have good knowledge of fabric production technologies, with hands-on experience in both knitting and weaving processes. You possess a basic understanding of dyeing and finishing technologies.
• You demonstrate excellent customer service and conflict management skills.
• You bring a high level of intercultural awareness to your work.
• You can effectively communicate in English (B2), German language skills are also highly beneficial
• You are willing to travel (up to 50%).

We offer flexible working time and remote working options.

We are looking forward to your online application.

Your responsible recruiter: Alana Wilson