[ref. t1645316] Wien - Department Manager (m/w/d) - Uomo
Prada Austria GmbH Wien
We are seeking a passionate and dedicated Department Manager to join our dynamic team in our PRADA Store in Vienna. As the Department Manager (m/f/d), you will embody the essence of our brand, ensuring that every customer interaction reflects our commitment to luxury, style, and innovation.
Department Manager (m/w/d) - Uomo
JOB PURPOSE
To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.
RESPONSIBILITIES
BUSINESS
You will oversee the department, engage with our discerning clientele, and provide exceptional service to enhance their brand experience.
At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Department Managers play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.Department Manager (m/w/d) - Uomo
JOB PURPOSE
To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.
RESPONSIBILITIES
BUSINESS
- Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
- Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
- Give commercial suggestions to SM.
- Drive the team to exceed their KPIs.
- Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons.
- Foster the ecommerce channel development.
- Ensure high levels of customer satisfaction through excellent service.
- Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales.
- Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
- Identify hıgh potentıal collaborators for internal development opportunities.
- Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
- Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
- Provıde feedback and focused suggestions on department needs to the Store Manager.
- Guarantee the vısual presentatıon of his/her department.
- Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company’s assets as well as the staff grooming standards to be ensured.
- Passion and knowledge of the managed product category
- Business driven
- Team player with the ability to lead and influence peers
- Strong customer service approach
- Natural ability to serve our client
- Confident, enthusiastic and positive
- Problem solving
- Organized and detail oriented
- Market and product knowledge/passion
- Business/Retail Management degree or equivalent is a plus
- Interest in luxury/fashion, art and design
- Fluent spoken German and English expected
At PRADA, we offer more than just a job – we provide a platform for you to flourish and make a mark in the dynamic world of luxury retail. PRADA embodies a place where passion meets fashion, and together, we will shape the future of luxury fashion and retail.
Here are just a few reasons why joining our team is a step toward a fulfilling and successful career:- Competitive salary commensurate with experience
- Attractive employee discounts on PRADA Group Brands
- Welcoming team with a can-do attitude and a passion for driving ideas forward
- 25 Days Annual Vacation (in a full-time role)
- Referral bonus program
- Opportunities for professional development through language and training courses
Please submit your updated resume outlining your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!
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