Linz - Ombuds Office Specialist (m/f/d)
Ombuds Office Specialist (m/f/d)
IT:U Mediation & Counseling Student Support 20h- Linz
- Teilzeit
- EUR 3.000 +
JOB ID: 11710-KA
JETZT BEWERBEN
Your Responsibilities:
- Conflict Resolution: Receive and handle inquiries, complaints, and conflict cases in the university context, initiating appropriate mediation or conflict resolution measures.
- Support for the Ombudsperson: Work closely with the Ombudsperson by participating in discussions, documenting cases, and developing recommendations for action.
- Documentation and Reporting: Maintain confidential files, prepare regular reports on the types and number of cases (in anonymized form) to identify institutional opportunities for improvement.
- Awareness and Prevention: Contribute to the development and implementation of measures for Awareness and Prevention.
- Networking and Communication: Establish and maintain contacts with relevant stakeholders (e.g., academic departments, staff and student representatives) to foster a constructive and respectful communication culture.
- Maintaining Neutrality and Confidentiality: Handle sensitive information with care and comply with all data protection and confidentiality regulations.
Your Profile:
- Completed university degree, ideally in psychology, law, social sciences or education
- Proven knowledge or experience in mediation, facilitation, or conflict management (e.g., through additional training)
- Ability to explain complex issues clearly and to offer empathetic, solution-oriented advice.
- A structured approach to work, sound handling of confidential data, and proficiency in common office applications
- A high level of responsibility and the ability to balance the interests of all parties fairly
- Enjoy working with diverse groups of people, exhibiting a confident and reliable demeanor.
- Excellent command of both spoken and written English and German; additional foreign language skills are an advantage
The Offer:
- Varied and independent work in an innovative educational and research institution with an international focus
- Unique opportunity to help build a new university
- "Du" culture and social activities that promote a positive work culture
- Flexible working hours through a flexitime model and the possibility of home office
- Attractive campus with good transport connections (free Climate Ticket Austria)
- Competitive salary starting at EUR 3.000 gross per month on a full time base with the possibility of overpayment depending on qualifications and experience
Your Future Employer:
IT:U is Austria's first public interdisciplinary university dedicated to digital transformation for the benefit of our society, economy, and environment. In building its institutional structures, IT:U places great importance on fostering an inclusive, fair, and supportive academic environment.By joining the Ombudsperson's Office, you will contribute to promoting a culture of trust, respectful communication, and equal opportunity - supporting students with neutrality, empathy, and professionalism throughout their academic journey.
Yara WurpesPersonalberatung
Linz
linz@schulmeister-consulting.com
JETZT BEWERBEN
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