Technischer Support (all genders) Opencast
TU-ID: 019 | 2024 | 16 | 231789Technical Support (all genders) OpencastFull-time (40 hours per week) | Entry possible from 30 hours per week | indefinite-termTU Wien is Austria's largest institution of research and higher education in the fields of technology and natural sciences.
With over 26,000 students and more than 4000 scientists, research, teaching and learning dedicated to the advancement of science and technology have been conducted here for more than 200 years, guided by the motto "Technology for People". As a driver of innovation, TU Wien fosters close collaboration with business and industry and contributes to the prosperity of society.
In the Service Unit of Educational Technologies TU Wien is offering a position as Technical Support (all genders) Opencast immediately (Full-time, entry possible from 30 hours per week).Tasks:Telephone support for LectureTube and related servicesCentral contact person in our user helpdesk for incidents, service requests, and problemsAssistance in lecture hall support for LectureTubeProcessing and documentation of inquiries, analysis of the cause of disruptions, and problem solvingCreation and maintenance of (user) documentationIndependent conception and ongoing implementation of training for TU membersMaintenance of the IT internal knowledge baseParticipation in internal projects (e.g., event/conference organization)Collaboration in the software engineering processConfiguration and programming of HS TouchpanelsProcessing of LectureTube recordings with the help of Opencast workflowsManagement and support of the processing pipeline in LectureTube (Opencast)Remote maintenance of the LectureTube recording unitsYour profile:Solid technical understandingIdeally familiar with video management systemsExperience in support (1st and 2nd level support) and ticketing systems (Jira, Redmine, etc.)Very good knowledge of German and English, both spoken and writtenCustomer and service orientationKnow-how in creating graphical and structural documentationIdeally, knowledge of online learning tools such as MoodleDigital competencies and analytical skillsOrganization and planning/project managementWillingness to innovate and knowledge sharingResilience and resource orientationCustomer orientationWillingness to take responsibility and initiativeSelf-reflection and willingness to developProfessionalism, communication skills and empathyWillingness to resolve conflicts, willingness to cooperate and teamworkSensitivity to diversityWe offer:A wide variety and exciting range of tasks in a collegial teamHybrid working style with up to 60% home office optionA range of attractive social benefits (see Fringe-Benefit Catalogue of TU Wien)Wide range of internal and external training opportunities, various career optionsCentral location of workplace as well as good accessibility (U1/U4 Karlsplatz)TU Wien is committed to increasing the proportion of women in particular in leadership positions.
Female applicants are explicitly encouraged to apply. Preference will be given to women when equally qualified, unless reasons specific to a male applicant tilt the balance in his favour.People with special needs are equally encouraged to apply.
In case of any questions, please contact the confidant for disabled persons at the university, Mr. Gerhard Neustätter. Entry level salary is determined by the level IIIB of the Austrian collective agreement for university staff. This is a minimum of currently EUR 2,958.90/month gross, 14 times/year for 40 hours/week.
Relevant working experiences may increase the monthly income.We look forward to receiving your application until May 16th, 2024. If you have any questions, please do not hesitate to contact usCarmen Keck | T: +43 1 588 01 406201Here you can find also relevant information about the application process.
Technology for People Furthermore, please note that applicants will not normally be reimbursed for travel costs incurred in connection with this admission process.
With over 26,000 students and more than 4000 scientists, research, teaching and learning dedicated to the advancement of science and technology have been conducted here for more than 200 years, guided by the motto "Technology for People". As a driver of innovation, TU Wien fosters close collaboration with business and industry and contributes to the prosperity of society.
In the Service Unit of Educational Technologies TU Wien is offering a position as Technical Support (all genders) Opencast immediately (Full-time, entry possible from 30 hours per week).Tasks:Telephone support for LectureTube and related servicesCentral contact person in our user helpdesk for incidents, service requests, and problemsAssistance in lecture hall support for LectureTubeProcessing and documentation of inquiries, analysis of the cause of disruptions, and problem solvingCreation and maintenance of (user) documentationIndependent conception and ongoing implementation of training for TU membersMaintenance of the IT internal knowledge baseParticipation in internal projects (e.g., event/conference organization)Collaboration in the software engineering processConfiguration and programming of HS TouchpanelsProcessing of LectureTube recordings with the help of Opencast workflowsManagement and support of the processing pipeline in LectureTube (Opencast)Remote maintenance of the LectureTube recording unitsYour profile:Solid technical understandingIdeally familiar with video management systemsExperience in support (1st and 2nd level support) and ticketing systems (Jira, Redmine, etc.)Very good knowledge of German and English, both spoken and writtenCustomer and service orientationKnow-how in creating graphical and structural documentationIdeally, knowledge of online learning tools such as MoodleDigital competencies and analytical skillsOrganization and planning/project managementWillingness to innovate and knowledge sharingResilience and resource orientationCustomer orientationWillingness to take responsibility and initiativeSelf-reflection and willingness to developProfessionalism, communication skills and empathyWillingness to resolve conflicts, willingness to cooperate and teamworkSensitivity to diversityWe offer:A wide variety and exciting range of tasks in a collegial teamHybrid working style with up to 60% home office optionA range of attractive social benefits (see Fringe-Benefit Catalogue of TU Wien)Wide range of internal and external training opportunities, various career optionsCentral location of workplace as well as good accessibility (U1/U4 Karlsplatz)TU Wien is committed to increasing the proportion of women in particular in leadership positions.
Female applicants are explicitly encouraged to apply. Preference will be given to women when equally qualified, unless reasons specific to a male applicant tilt the balance in his favour.People with special needs are equally encouraged to apply.
In case of any questions, please contact the confidant for disabled persons at the university, Mr. Gerhard Neustätter. Entry level salary is determined by the level IIIB of the Austrian collective agreement for university staff. This is a minimum of currently EUR 2,958.90/month gross, 14 times/year for 40 hours/week.
Relevant working experiences may increase the monthly income.We look forward to receiving your application until May 16th, 2024. If you have any questions, please do not hesitate to contact usCarmen Keck | T: +43 1 588 01 406201Here you can find also relevant information about the application process.
Technology for People Furthermore, please note that applicants will not normally be reimbursed for travel costs incurred in connection with this admission process.
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