Customer Success Manager
Iron Mountain | Markgrafneusiedl | ironmountain.wd5.myworkdayjobs.com |
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions?
If so, let's start the conversation.
WHAT YOU WILL DO
Act as the global point of contact for the customer
Partner on Account Plans and Sales Plans
Lead global contract renewals and new MSAs and GSAs
Proactively contact at-risk customers and resolve issues through customer needs analysis. Renew contracts well ahead of expiration
Identify and support new opportunities within assigned accounts for upselling and cross-selling. Communicate Iron Mountain policy / price changes;
ensure global alignment.
Partner with customer service, operations and the internal sales team to ensure a positive customer experience.
Motivated to perform by increasing the product diversity offered to existing accounts; concentrating on finding avenues to generate increased sales from established accounts;
and working to increase revenue by identifying additional products to complement what is currently sold to the existing customer base
Leverage available analytical data such as CRM, SFDC and social media sites; and demonstrate a keen understanding of economic, financial, market,and industry trends in order to drive profitable growth
Prioritize and implement initiatives based on broader strategies. Demonstrate understanding of key industry trends and conditions.
Build customer relationships, run recurring customer meetings, and maintain issue logs
Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.
Understand and influence a wide range of customer stakeholders
Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Have a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.
Understand and influence a wide range of customer stakeholders
Typically, serve more customers or more complex accounts than Customer Success Executives. Provide peer support and guidance to the team by sharing experience and best known methods
Oversee global coordination across IRM functions; drive escalations.
Understand a potential customer’s context through effective questioning and listening.
Coordinate / Lead Business Reviews.
Manage service incidents and events (loss, damages, force majeure, etc)
Educate customers on new IM solutions and services.
Drive true value for customers : Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.
WHAT YOU WILL BRING
4. 6 years successful B2B sales experience
Written and spoken communication in German and English
Business knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business;
ability to apply this knowledge appropriately to diverse situations. Aligns unique insights to key customer priorities, reframing the way customers view their business.
Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities
Must exhibit excellent written, oral and presentation skills through power messaging
Ability to team effectively at all levels of IRM and customer personnel (to include c-level) on a wide range of topics and issues
Ability to develop, maintain and present to senior level management within their customer base
Negotiation skills, Effective questioning techniques, Account / relationship management experience
Proficient with oral and written communication
Strong time management skills. Ability to effectively plan for success and allocate the appropriate amount of time spent on various stages of sales cycle.
Driving license would be an advantage
WHAT’S IN IT FOR YOU?
Be part of an ever evolving global organization focused on transformation
Competitive salary and benefits
Remote / Hybrid working model
Have a support system where you have a safe place to voice your opinion and share feedback
Open space to be creative, strategize, brainstorm, and plan for the future success of IRM
Global connectivity to learn from 27,000+ teammates across 63 countries
Be part of a winning team who embrace diversity, inclusion, and our differences
Category : Sales
That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions?
If so, let's start the conversation.
WHAT YOU WILL DO
Act as the global point of contact for the customer
Partner on Account Plans and Sales Plans
Lead global contract renewals and new MSAs and GSAs
Proactively contact at-risk customers and resolve issues through customer needs analysis. Renew contracts well ahead of expiration
Identify and support new opportunities within assigned accounts for upselling and cross-selling. Communicate Iron Mountain policy / price changes;
ensure global alignment.
Partner with customer service, operations and the internal sales team to ensure a positive customer experience.
Motivated to perform by increasing the product diversity offered to existing accounts; concentrating on finding avenues to generate increased sales from established accounts;
and working to increase revenue by identifying additional products to complement what is currently sold to the existing customer base
Leverage available analytical data such as CRM, SFDC and social media sites; and demonstrate a keen understanding of economic, financial, market,and industry trends in order to drive profitable growth
Prioritize and implement initiatives based on broader strategies. Demonstrate understanding of key industry trends and conditions.
Build customer relationships, run recurring customer meetings, and maintain issue logs
Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.
Understand and influence a wide range of customer stakeholders
Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties. Have a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.
Understand and influence a wide range of customer stakeholders
Typically, serve more customers or more complex accounts than Customer Success Executives. Provide peer support and guidance to the team by sharing experience and best known methods
Oversee global coordination across IRM functions; drive escalations.
Understand a potential customer’s context through effective questioning and listening.
Coordinate / Lead Business Reviews.
Manage service incidents and events (loss, damages, force majeure, etc)
Educate customers on new IM solutions and services.
Drive true value for customers : Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.
WHAT YOU WILL BRING
4. 6 years successful B2B sales experience
Written and spoken communication in German and English
Business knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business;
ability to apply this knowledge appropriately to diverse situations. Aligns unique insights to key customer priorities, reframing the way customers view their business.
Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities
Must exhibit excellent written, oral and presentation skills through power messaging
Ability to team effectively at all levels of IRM and customer personnel (to include c-level) on a wide range of topics and issues
Ability to develop, maintain and present to senior level management within their customer base
Negotiation skills, Effective questioning techniques, Account / relationship management experience
Proficient with oral and written communication
Strong time management skills. Ability to effectively plan for success and allocate the appropriate amount of time spent on various stages of sales cycle.
Driving license would be an advantage
WHAT’S IN IT FOR YOU?
Be part of an ever evolving global organization focused on transformation
Competitive salary and benefits
Remote / Hybrid working model
Have a support system where you have a safe place to voice your opinion and share feedback
Open space to be creative, strategize, brainstorm, and plan for the future success of IRM
Global connectivity to learn from 27,000+ teammates across 63 countries
Be part of a winning team who embrace diversity, inclusion, and our differences
Category : Sales
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